Frequently Asked Questions

Check out these frequently asked questions and responses to help you navigate the site, submit claims, understand your bill, verify your benefits and more.

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Yes. You can easily send claims electronically using payer code 75191. If electronic claims submission is not part of your current process, please contact our preferred clearinghouse, Zelis, for assistance.

Please note: By clicking any of the links below, you’ll be leaving our website and transitioning to a vendor website. Vendors are solely responsible for the services they provide.

Contact Zelis at 833-306-0337

For correspondence about claims submissions:

  • Providers outside the CareFirst service area (Maryland, D.C. and portions of Northern Virginia) should submit all claims and correspondence to your local Blue Cross Blue Shield Plan.
  • Providers within the CareFirst service area (Maryland, D.C. and portions of Northern Virginia) can submit all claims and correspondence to:

    Mail Administrators
    P.O. Box 14115
    Lexington, KY 40512-4115
  1. Log in to the CareFirst Administrators provider portal.
  2. Under the Status tab, click Claims History.
  3. Enter your patient’s group number, member ID and a claim start date to search for a claim.
  4. Click Submit. This will generate a list of claims matching the date of service you entered. Click a specific claim to view the EOB and other information.

Yes. You can receive payments via Electronic Funds Transfer (EFT).

If you wish to enroll in EFT:

What do I need to enroll for the ePayment Center?

  1. Federal tax identification number (TIN) or employer identification number (EIN)
  2. Your practice’s corporate name and principal information
  3. Bank account routing transit number (RTN) or ABA routing number
  4. Bank account number

How do I enroll for CFA’s ePayment Center?

  1. Visit https://carefirstadministrators.epayment.center/register
  2. Follow the instructions to obtain a registration code (a link will be sent to you)
  3. Follow the link to complete your registration and set up your account
  4. Log in to the portal and enter your bank account information to enroll
  5. Review and accept the ACH Agreement and click “Submit”
  6. Your bank account will be validated before electronic fund transfer (can take up to six business days)

We’re here to help. If you have questions or need more information, please call 833-306-0337 or email help@epayment.center.

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