Contact Us

Located in Baltimore, Maryland, CareFirst Administrators serves clients headquartered throughout the Maryland, Washington, DC, and northern Virginia areas.

Concerned about privacy? Please call our Privacy Office at 1-800-853-9236. 

To contact us for general inquiries: 
Call Member Services at 1-877-889-2478 or use the below secure form

Email Security

Since e-mail is not a secure form of communication, we are unable to answer the following types of questions by e-mail:

  • Questions about your medical condition or your treatment plan. Please contact your primary care physician if you have medical questions.
  • Questions that require sending confidential information. (Social Security Number, medical information, benefit information, mental health).
    Please call the Customer Services number on your ID card with all benefit and claim questions.
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