Privacy Statement

Privacy Office: 1-800-853-9236
Compliance & Ethics Department: 410-528-7193

When you apply for any type of insurance, you disclose information about yourself and /or members of your family. The collection, use and disclosure of this information are regulated by law. Safeguarding your personal information is something we take very seriously at CareFirst Administrators (CFA).

CFA is providing this notice to inform you of what we do with the information you provide to us.

Categories of Personal Information We May Collect

We may collect nonpublic, personal, financial and medical information about you from various sources including:

  • Information you provide on applications or other forms, such as your name, address,. social security number, age and gender.
  • Information pertaining to your relationship with CFA, its affiliates or others, such as your policy coverage, premiums and claims payment history.
  • Information (as described in preceding paragraph) that we obtain from any of our affiliates.
  • Information we receive about you from other sources, such as your employer, your provider and other third parties.

How Your Information Is Used

At no time do we disclose your health information to anyone outside of CFA unless we have proper authorization from you or we are permitted or required to do so by law. We maintain physical, electronic and procedural safeguards in accordance with federal and state standards that protect your information.

In addition, we limit access to your personal information to those CFA employees, brokers, group health plan administrators, consultants, business associates, providers and agents who need to know this information to conduct CFA business or to provide products or services to you.

Disclosure of Your Information

In order to protect your privacy, affiliated and nonaffiliated third parties of CFA are subject to strict confidentiality. Affiliated entities are companies that are a part of the CFA corporate family and include health maintenance organizations, third party administrators, health insurers, long-term care insurers and insurance agencies. When we share information with a nonaffiliated third party it is because it is a critical business partner that assists us in providing services to you. The information CFA provides can only be used to provide services we have asked them to perform for us or for you and/or your group health plan.

If we collect personally identifiable medical and/or financial information, we will not share this information either internally or externally for any purpose other than the underwriting or administration of an insurance policy or claim or as otherwise specifically disclosed when the information is collected from you with your consent.

Changes in Our Privacy Policy

CFA periodically reviews its policies and reserves the right to change them. If we change our privacy policy, we will continue our commitment to keep your personal information secure – it is our highest priority. Even if you are no longer a CFA customer, our privacy policy will continue to apply to your records.

If you have questions about this issue, please call us at (866) 945-9839.